facebook twitter youtube linkedin
Online Valuation
Search properties

Why Choose Castle Hill Properties?

Letting your property can be a great financial proposition, but it can also be a daunting and stressful experience, especially for first time Landlords.

At Castle Hill Properties, we provide a comprehensive and professional letting service for landlords in Ealing and the surrounding areas.

We understand that your property is likely to be your largest asset and for some people, their only source of income so we take extra special care of it. With our hands-on and proactive approach to customer service, plus 100% transparency regarding fees, Castle Hill Properties are everything you should expect from a modern, progressive and dynamic agent.

We are here to take the stress out of letting your property, so relax, your property is in safe hands.


Landlords Guide

You’re ready to become a landlord so what happens next?

1. Valuations

At Castle Hill Properties, we can offer you a free, no obligation, appraisal of the potential rental income you could achieve from letting your property.

Our experienced and highly trained property valuers will provide you with a valuation based not only on their expert knowledge of the local market, but also using our extensive database of recently let properties.

We will also present you with a detailed and personalised plan of how we will successfully let your property.

2. Presenting Your Property

Once you have decided to let your property, it is important to make it as inviting as possible to potential tenants.

Most tenants make a decision about a property within 15 seconds, so first impressions really count.

When preparing your property to let, we suggest you bear the following in mind:

Approach, Front and Back Garden: The exterior of your property is equally as important as the interior. Paint the fence, clip the hedge, weed the beds, cut the grass, remove any rubbish and pressure hose the pathways. This will make your home look loved and well-tended.

Exterior & Front Door: Repair any broken fixtures or fittings, making sure all woodwork has a fresh coat of paint or stain. This has been proven to be one of the most important factors in presenting your home in a positive way.

Interior: Bold colours can put off potential tenants, so repaint using neutral colours.

Clean and Tidy: Keep all rooms clean and tidy, paying particular attention to the kitchen and bathrooms. Make sure the kitchen is equipped with white goods i.e. washing machine, fridge/freezer.

The investment you put into the property now will pay dividends, as it will not only ensure you get the best rental value possible, but it will also attract a higher calibre of tenant, as well as help to reduce void periods.

We have a dedicated home improvements team at Castle Hill, who offer a bespoke service for those wishing to bring their properties to the lettings or sales market.

With our expertise and the resources available to us, we are able to ensure your property achieves maximum appeal with optimum return.

Our home improvement team can source and manage the following works for you:

  • Painting & decorating
  • Garden maintenance and re-design
  • Plumbing
  • Deep cleaning
  • Removals
  • Interior design

Please call 020 8998 1118 or email enquiries@castlehillproperties.co.uk for more details.

3. Marketing Your Property

We know what tenants want from rental properties and what features they will be drawn to. Our complete understanding of their requirements means we can efficiently market your property in a way that will attract the attention of the right people.

We market our properties in a variety of ways at Castle Hill:

  • We advertise our properties in the local press.
  • Our properties are visible on all the major online property portals
  • We display properties in our prominent window display and property boards.
  • We rotate our properties on a television screen in the office, on a daily basis.
  • We produce property particulars for all of our properties.
  • We market our properties at our seminars and events.
  • We produce monthly newsletters, which are sent out to our database of tenants.

4. Accompanied Viewings

All viewings are accompanied by an experienced member of the lettings team.

Once a tenant agrees to rent a property, a holding deposit is taken. We then take up the applicants references and manage the referencing in-house, while instructing a third party to run a credit check on the tenant.

Each tenant is assessed on the basis of:

  • Employment reference
  • Previous landlord reference (if applicable)
  • Search of public records for evidence of previous address and credit rating
  • Students are required to provide details of a guarantor (who is referenced separately). The guarantor will be required to sign a guarantor’s agreement.

5. Landlord's Obligations

As a Landlord, you are bound by statutory obligation, to provide a safe environment for your tenants.

a. Gas Safety Regulations

It is the responsibility of the landlord to ensure that all gas appliances are inspected annually by a Gas Safe registered engineer. A valid Gas Safety Record must be issued and updated every twelve month.

b. Electrical Safety Regulations

It is the responsibility of the landlord to ensure that all electrical equipment, including wiring, is safe. A Portable Appliance Test should be carried out regularly and all electrical testing must be conducted by a qualified electrical engineer.

c. Energy Performance Certificate

If you are selling or renting your home, you must have a valid EPC (Energy Performance Certificate). This must be done by an accredited assessor. The EPC must be renewed every ten years.

d. Furniture and Furnishings Fire Safety

All upholstered furniture and furnishings in rented properties must pass a 'match test'. Generally, all products manufactured after 1998 will pass this test. If there is no manufacturer’s warranty, the item must be removed from the property prior to letting.

e. Additional recommendations

We also recommend that additional precautions are taken by Landlords prior to the commencement of any new tenancy, as follows:

  • Smoke Alarms should be installed on each floor of the property.
  • Carbon Monoxide Alarms should be installed next to each gas appliance.
  • A fire blanket, or small fire extinguisher should be provided in the kitchen.

6. Taxation

Your rental income is viewed as 'unearned' income and is subject to UK tax. You must therefore declare the income on your Self-Assessment tax return.

Some items can be offset against the rental income, so keep copies of monthly statements and invoices.

If you are abroad or intend moving abroad, further tax rules apply. You will still have to pay the lower rate of tax on the net income earned on any let property.

7. Service Levels

We offer a range of services, which can be tailored to suit your requirements. We have outlined what is included in each level of service on the next page.

1. Tenant Introduction Service

  • Extensive marketing of your property
  • Arranging and carrying out viewings
  • Introduction and vetting of prospective tenants
  • Preparing the tenancy agreement and other relevant documents
  • Organising the inventory (if required)

2. Tenant Introduction & Rent Collection

  • Extensive marketing of your property
  • Arranging and carrying out viewings
  • Introduction and vetting of prospective tenants
  • Preparing the tenancy agreement and any other relevant documents
  • Organising the inventory (if required)
  • Collecting and processing rental payments

3. Fully Managed service

  • Extensive marketing of your property
  • Arranging and carrying out viewings
  • Introduction and vetting of tenants
  • Preparing the tenancy agreement and any other relevant documents
  • Organising the inventory
  • Periodic inspection visits
  • Management of maintenance issues and general enquiries
  • Collecting and processing rental payments
  • Organising check-in, check-out and the transferral of utilities
  • Marketing of the property at the end of the tenancy
  • Our fully managed service includes FREE rent warranty protection

Are you a First Time Landlord?

There are a number of factors to consider when buying an investment property. Here is a list of useful hints and tips to consider.

Location: Research the area you want to buy in and keep abreast of market trends.

Gentrification is a key indicator of an area which is improving and where house prices are more likely to go up. Key signs of gentrification include an abundance of cafés and trendy boutique shops.

Another sign of a good area to invest in is one with a lot of interest from property developers. Local newspapers and council websites are a good source of information about planning activity.

If you are targeting families for example, make sure the property is within easy reach of a good range of schools and park.

Be sure to find out how close the property is to local amenities and transport links.

Service charge & ground rent

Levels of service charge vary depending on the range of services provided with the building (for example: a caretaker, lift and gardener). These services will often make the property more attractive to prospective tenants. These charges will also have a direct effect on the yield of your property.

The 'yield' of a property tells you how much of an annual return you are likely to make on your investment. It is calculated by expressing a years rental income as a percentage of how much the property costs.

Gross Yield: The gross yield is calculated by dividing the properties annual rent by the property value. This is then expressed as a percentage.

Net Yield: The net yield takes into account all the operational costs, such as insurance, maintenance, repairs and running costs.

Ideally, you want a property that will give you a net yield of 6% or above.

To work out the yield, divide the annual rental income by the properties capital value and then multiply the answer by 100. This will give you an annual percentage yield.


Castle Hill Total Care

Castle Hill Total Care – Complete Home Care Warranty Protection for Landlords

Designed to Keep You, You’re Wallet and Your Tenants Happy - 24/7

If you’ve ever dropped a piece of buttered toast, you will know which side up it will land and the same applies to your rental property. If the boiler breaks down, it will be on the coldest day of the year and if a pipe bursts, it will be when nobody’s home (or in the middle of the night). It is bad enough if it happens in your own home but when it happens in a property you let, repairs don’t just become necessary, they become URGENT and that usually comes at a hefty price.

However, we have the perfect solution, designed specifically for landlords.

At Castle Hill Properties, we don’t turn a drama into a crisis and offer our landlords complete warranty protection from as little as 85p per day.

Our comprehensive care package doesn’t just cover the boiler. With electrics, gas, plumbing and drainage all covered under one easy contract, our landlords can sit back and relax in the knowledge that their property and wallets are protected .Plus with unlimited call-outs, 365 days (24/7), including parts, labour and NO EXCESS to pay, your bank manager will be as happy as your tenants

Not only do we take the worry out of repair and maintenance issues, we also help to keep you on the right side of the law with gas and electric inspection certificates. By liaising directly with your tenant, and making sure we visit at a pre-arranged time, there’s no more waiting in all day for a plumber or engineer.

So why not relax and enjoy:

  • Annual Gas Safety Certificate and Boiler Service
  • Internal Plumbing and Hot Water Services
  • Gas Central Heating Repairs
  • Gas Boiler Pump Repairs
  • Gas Boiler Controls, Thermostats and Timer Repairs
  • Radiator and Central Heating Pipework repairs
  • Electrical Installation Condition Report
  • Annual Electrical Inspection
  • Electrical Immersion Heater Repairs

Why not ask us for a cover quote for your rental property? You have nothing to lose except sleepless nights.



“To The Castle Hill Properties Team, Many thanks for your hard work & efficiency in renting out our property. Jasmeet made the process very easy. Thanks again!!”

Mr Benson

“I asked Castle Hill Properties to find me a tenant at short notice since other agents had either let me down or were indifferent to the urgency of my request. Jasmeet on the contrary provided a thoroughly refreshing first class service and was invaluable in letting my house within one week to a tenant with glowing references. Many thanks for your excellent and highly professional help. I will certainly recommend your services to friends and business contacts and I look forward to a long and happy working relationship with Castle Hill Properties.”

Mrs Lingham-Wood

“We are first time landlords and very much appreciate the help and professional guidance provided by Jasmeet, throughout the letting process. Matters were dealt with in a timely and a cost effective manner.”

Mr & Mrs Barnes